Copy of Shipping Information

Ordering & shipping

JUARA offers a flat rate of $5.00 Standard Ground Shipping & Handling to customers inside New Zealand &  $10.00 Standard Ground Shipping & Handling to Australia.

Orders require 1-2 business days to process before being shipped from our warehouse located in New Zealand. (3-5 business days), unless an expedited shipping method is selected at checkout. Expect longer delivery times to Australia. 

International orders

For international orders, we suggest visiting our partner sites:
USA: www.juaraskincare.com
Singapore: www.juaraskincare.com.sg
Indonesia: www.juarabeauty.com
Oceania: www.juaraskincare.co.nz

Returns policy

We hope with every purchase that you are fully satisfied with your chosen products.  However, we understand that sometimes, you realise an item is not right for you. We accept returns of full-size products purchased for all domestic orders at juaraskincare.co.nz within 30 days of receipt of your purchase for a full refund less shipping charges to your original form of payment.

Only products purchased on our website may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars/ bottles or nearly empty jars/ bottles for refund or exchange.

If you redeemed a free gift-with-purchase promotional item with your order, please understand that this item will need to be returned along with the other returned products.

Steps to return products

1. Connect with our customer service team
Please email juara.newzealand@gmail.com with the following information:

  • Order or Invoice # of original purchase
  • Full first name and last name as appeared on the original purchase
  • Email address and phone number
  • Product(s) being returned
  • Reason for return

Our customer services team will then send you a returns code. 

2.  Pack and return
Please pack the products safely to avoid damages in transit and include a copy of your invoice and Return Code with your package to the following address.  Please also include the Return Code in the “Attn.” line of the address.

JUARA Oceania
210 Paierau Road
Opaki, Masterton
Wellington 5881
New Zealand
Attn:  Returns code/ Return

JUARA returns:
Use a trackable and/or insured shipping method as we cannot be responsible for lost return shipments. Returns will be processed within 5 business days of receipt and a full refund minus the shipping & handling charges of the original purchase will be issued to the original form of payment.

If at any stage you are unsure, just email us with any questions. We are here to help and want you to receive the best possible service. 

Contact Us

Metta Murdaya
Founder and wellness visionary

Metta Murdaya

Founder of JUARA Skincare. Author. Global wellness speaker.

Born in Jakarta, raised between Indonesia and San Francisco, Metta Murdaya has spent two decades proving that the ancient wisdom of Jamu belongs in the modern world - and in every spa, home and conversation about what wellness truly means.

Global Wellness InstituteGourmand Award WinnerGlobeAsia 99 Most Powerful WomenGood Housekeeping Shine OnVogue Feature
The story behind JUARA

From burnout to botanical wisdom

Metta Murdaya grew up moving between worlds - Jakarta, San Francisco, New York - absorbing the high-achievement ambition of the West while carrying the deep botanical knowledge of her Indonesian heritage. In her twenties, living life at full speed in New York City, she hit a wall. Burnout, not breakdown - but a clear signal that something had to change. The answer was in her backyard. Not literally, but ancestrally. The Jamu tradition of Indonesia - centuries of herbal healing, botanical rituals and the philosophy that wellbeing is a daily practice, not a crisis response - had been in her family all along. With her closest friends Yoshiko Roth-Hidalgo and Jill Sung, in a small New York apartment, JUARA was born. What started as three friends trying to feel better became an internationally recognised wellness brand, an award-winning book, and a platform from which Metta now speaks to audiences, spa professionals and wellness leaders around the world.
Finding ways to stay balanced and happy is a better life approach than waiting until total overwhelm. Jamu taught me that.
Metta Murdaya story
Global wellness speaker

Speaking to the world about what wellness really means

Metta speaks internationally to spa leaders, wellness professionals, beauty industry executives and consumer audiences on the topics she has lived, built and studied. Her talks weave personal story, Indonesian heritage, scientific credibility and genuine warmth into conversations that stay with people long after the room empties.

01
The Jamu philosophy of preventative wellness
How Indonesia's oldest healing tradition anticipated everything modern wellness is only now discovering - and why prevention through daily ritual is the most powerful health tool we have.
02
The Jamu philosophy of preventative wellness
How Indonesia's oldest healing tradition anticipated everything modern wellness is only now discovering - and why prevention through daily ritual is the most powerful health tool we have.
03
The Jamu philosophy of preventative wellness
How Indonesia's oldest healing tradition anticipated everything modern wellness is only now discovering - and why prevention through daily ritual is the most powerful health tool we have.
Global Wellness Institute
Global Wellness Institute - Aesthetic Health Initiative Committee Member
Global influence

Shaping the future of global wellness

Metta serves as a committee member of the Global Wellness Institute's Aesthetic Health Initiative - a body that explores the scientific connection between physical appearance, mental health and spiritual wellbeing. The initiative sits at the intersection of beauty and whole-person wellness, and it is precisely where JUARA has always lived.

$6.8T
Global wellness economy in 2024 - the industry Metta helps shape

Through the GWI, Metta contributes to annual trend reports, global summits and the growing body of research connecting ancient healing traditions - including Jamu - to the future of integrative beauty and preventative wellness. Her voice represents Southeast Asian heritage at the highest levels of the global wellness conversation.

Advising the world's spas

Bringing Jamu into treatment rooms globally

Beyond her speaking work, Metta advises spa and wellness businesses globally on integrating Jamu philosophy and JUARA protocols into their treatment offering. Her approach bridges the sensory richness of Indonesian ritual with the standards, language and guest expectations of the world's leading spa environments.

*
Jamu facial protocol
A complete treatment room facial protocol built around JUARA products and Jamu philosophy - with therapist training, guest scripts and retail conversion support included.
*
Jamu facial protocol
A complete treatment room facial protocol built around JUARA products and Jamu philosophy - with therapist training, guest scripts and retail conversion support included.
*
Jamu facial protocol
A complete treatment room facial protocol built around JUARA products and Jamu philosophy - with therapist training, guest scripts and retail conversion support included.
*
Jamu facial protocol
A complete treatment room facial protocol built around JUARA products and Jamu philosophy - with therapist training, guest scripts and retail conversion support included.
The philosophy

Wellness with a joyful mindset

Jamu is not just an ingredient. It is a belief that wellbeing is a daily practice, not an occasional luxury.

Metta's philosophy of wellness is rooted in the Jamu concept of balance - between body and mind, between ancient and modern, between serious intention and genuine joy. She believes the skincare ritual is not vanity. It is a daily moment of self-acknowledgement. A pause. A practice.

Wellness is a daily practice, not a crisis response
The Jamu tradition teaches that small, consistent rituals of self-care are more powerful than dramatic interventions. The morning cleanse. The evening oil. The moment of attention your skin receives - and you give yourself.
Wellness is a daily practice, not a crisis response
The Jamu tradition teaches that small, consistent rituals of self-care are more powerful than dramatic interventions. The morning cleanse. The evening oil. The moment of attention your skin receives - and you give yourself.
Wellness is a daily practice, not a crisis response
The Jamu tradition teaches that small, consistent rituals of self-care are more powerful than dramatic interventions. The morning cleanse. The evening oil. The moment of attention your skin receives - and you give yourself.
Jamu Lifestyle book by Metta Murdaya
Winner of 7 Gourmand World Cookbook Awards
The book

Jamu Lifestyle

Indonesian Herbal Wellness Tradition

Metta's award-winning book immerses readers in Indonesia's rich wellness traditions - the ingredients, the rituals, the philosophy and the people who have kept Jamu alive for centuries. Part reference, part memoir, part guide to living better. It is the book that explains why JUARA exists and what it stands for.

Winner - 7 Gourmand World Cookbook Awards
Eco Beauty Award - Byrdie Magazine
Best Product - Shape Magazine, Women's Health, Cleo

Available in New Zealand and Australia. International shipping available on request.

Mentari and JUARA
Stop Human Trafficking

Mentari and JUARA

JUARA partners with Mentari to support empowerment and education initiatives for women in Indonesia to prevent their likelihood and "targetability" for human trafficking. By enabling women in at-risk communities become financially empowered and educated about their own human rights, we can help prevent this pervasive problem at the source.

The JUARA Bali Retreat Experience
Bali Retreat

The JUARA Bali Retreat Experience

Four days in Bali's sacred highlands, guided personally by Metta. Ancient Balinese ritual, Jamu healing, mindful movement and deep personal renewal. Private places available year-round.

Reserve your place
Press and recognition

What the world is saying

GlobeAsia
"One of the 99 Most Powerful Women - recognised for her impact on Indonesian wellness, global beauty and social entrepreneurship."
GlobeAsia
"One of the 99 Most Powerful Women - recognised for her impact on Indonesian wellness, global beauty and social entrepreneurship."
GlobeAsia
"One of the 99 Most Powerful Women - recognised for her impact on Indonesian wellness, global beauty and social entrepreneurship."
Work with Metta

Bring Jamu wisdom to your audience or spa

Whether you are planning a wellness event, a spa partner programme, a media feature or a retreat collaboration - Metta and the JUARA team would love to hear from you.