Shipping Information

Ordering & shipping

JUARA offers a flat rate of $5.00 Standard Ground Shipping & Handling to customers inside New Zealand &  $10.00 Standard Ground Shipping & Handling to Australia.

Orders require 1-2 business days to process before being shipped from our warehouse located in New Zealand. (3-5 business days), unless an expedited shipping method is selected at checkout. Expect longer delivery times to Australia. 

International orders

For international orders, we suggest visiting our partner sites:
USA: www.juaraskincare.com
Singapore: www.juaraskincare.com.sg
Indonesia: www.juarabeauty.com
Oceania: www.juaraskincare.co.nz

Returns policy

We hope with every purchase that you are fully satisfied with your chosen products.  However, we understand that sometimes, you realise an item is not right for you. We accept returns of full-size products purchased for all domestic orders at juaraskincare.co.nz within 30 days of receipt of your purchase for a full refund less shipping charges to your original form of payment.

Only products purchased on our website may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars/ bottles or nearly empty jars/ bottles for refund or exchange.

If you redeemed a free gift-with-purchase promotional item with your order, please understand that this item will need to be returned along with the other returned products.

Steps to return products

1. Connect with our customer service team
Please email juara.newzealand@gmail.com with the following information:

• Order or Invoice # of original purchase
• Full first name and last name as appeared on the original purchase
• Email address and phone number
• Product(s) being returned
• Reason for return

Our customer services team will then send you a returns code. 

2.  Pack and return
Please pack the products safely to avoid damages in transit and include a copy of your invoice and Return Code with your package to the following address.  Please also include the Return Code in the “Attn.” line of the address.

JUARA Oceania
210 Paierau Road
Opaki, Masterton
Wellington 5881
New Zealand
Attn:  Returns code/ Return

JUARA returns:
Use a trackable and/or insured shipping method as we cannot be responsible for lost return shipments. Returns will be processed within 5 business days of receipt and a full refund minus the shipping & handling charges of the original purchase will be issued to the original form of payment.

If at any stage you are unsure, just email us with any questions. We are here to help and want you to receive the best possible service. 

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